|
Preferred communication between American and Japanese executives differ on the S/N indicator:
N: Describes what the project means, how it relates to things or improves them
S: Keeps conversation on facts, figures, real experience
For an American executive to communicate with his Japanese counterpart, he or she should:
Begin with the facts, build to the big picture
Use simple practical examples
Emphasize implementation, the next step
Stay in the here and now
Explain systems as a number of facts or projects
For a Japanese executive to communicate with his or her American counterpart, he or she should:
Begin with the goal in mind
Start with the big picture and fill in the facts
State conflicts or disagreeable truths directly
Emphasize prediction and control
Emphasize innovation
Show how project relates to strategy
|
|
